What happens if I don’t pay my monthly subscription?

If a payment fails the payment processor Anne uses will automatically try to take payment again. If this then fails, our Accounts or Admin team will contact you by email. 

If you are having financial difficulties, or a payment has failed due to an issue with your card,  please get in contact as soon as possible. Our email address is hello@anne.health

However, if you default and do not respond to any communications we will need to take action. Our Terms and Conditions of Service show in detail the obligations that you enter into when you join Anne. If you break that commitment then we will initiate our rights as set out in the terms of service to recover any part of the subscription that is contracted but not been paid.