Anne is not a crisis service - the following organisations are available 24/7: Samaritans call 116 123 or Childline call 0800 1111.

We know that finding the right support is important, especially if you need someone to talk to about your gender affirming healthcare.

Anne operates Monday to Friday from 9am to 5pm and our chat and helpline is open 4pm - 8pm.

We are committed to ensuring your confidentiality. Therefore, you are not able to leave a message and we aren’t able to return calls to our support helpline.

The Patient Admin team may call patient members if required.

Some conversations last a few minutes, others can last almost an hour. The speed with which you are answered often depends on the number of people available at the time of your call or instant message, as well as how many people are attempting to contact us at that time.

When you reach out to us you are placed in a queue and you will be connected with a member of the team as soon as one becomes available. We understand that if you are waiting for a while that can be frustrating, but please be patient. If you aren’t able to get through right away, we would encourage you not to give up.

We can discuss anything related to gender identity and gender affirming healthcare. This is your space – to explore, talk and be truly heard. Sometimes it takes a while to get to the heart of what it is you actually need to talk about. That’s okay. You’re welcome to take your time. We are here to listen.

Yes - the helpline is open to all ages.

We have webchat on our website anne.health and a helpline telephone number (coming soon) for you to contact for both support and admin.

Support - Staffed by trained volunteers our support line is for trans+ people of all ages to access support and signposting to resources.

Patient Admin - Staffed by Anne team members for clinicial queries and membership advice.