We ask for proof of identity in order to verify the ID of the patient to ensure that all patients are who they say they are and to prevent bad-faith actors.

We prefer photo ID but will accept a copy of one of the following:

• Passport

• Driver’s license

• National identity card

• Birth certificate

• Bus pass

• Bank statement

• Student card

• Residence permit

• Military ID

• CitizenCard 

• Adoption Certificate

• Marriage Certificate

We can also accept expired photo identification from the above list as proof of identity if you don’t have any current photo identification.

If you have changed your name by deed poll please provide a copy for our records.

Please provide a copy of one of the following documents dated from within the last three months to confirm your current address.

• Utility bill (for example: electricity, gas, water, phone)

• Bank or credit card statement

• Council tax bill

• Mortgage statement

• Tenancy agreement

• Official Government correspondence (e.g., tax letter, benefits letter, National Insurance letter)

• Medical letter (e.g. GP letter, hospital appointment letter)

Yes!

We realise that young people under 18 may not have many forms of photo identification. We’re happy to accept an expired passport, or a student photo ID card if nothing else is available.

If you are joining Anne Health to get access to puberty blockers, we would advise applying for a passport for your child if they don’t already have one, as they will need to be able to travel in order to legally obtain the hormone blocking medication. 

If you are seeking to update your child’s passport to align with a new name and/or gender marker, we can provide the required letter to support the gender marker change with the HMRC Passport Office as part of the Youth Membership plan.

While we can’t guarantee that medication will be prescribed, it’s rare for us to be unable to provide medical support.

Any decisions about prescriptions are made by our experienced endocrinologist, who has over 20 years of expertise in gender-affirming healthcare. As part of the intake process, he’ll carefully assess your needs and concerns to determine the best medical pathway for you.

On the rare occasion that we’re unable to support your medical transition after the intake process, we’ll guide you towards other supportive organisations and resources, including counselling. You’ll also have the option to cancel your subscription, even if you’ve committed to a 12-month agreement.

We’re here to make the process as straightforward as possible and understand that everyone’s transition journey is unique.

To proceed with the Transfer 12 or Transfer 24 Membership, we require evidence of your previous treatment. This can come from a variety of sources, as we’re happy to work with you to review different types of documentation.

Here are some examples of what we accept:

• Previous session reports

• Past prescriptions or treatment reviews

• Proof of previous subscription (e.g., your first and most recent invoice)

• Any other relevant documents (e.g., emails from your healthcare provider)

• Recent blood test results, if available

If you’re unsure about what to provide or have questions, please don’t hesitate to get in touch via our helpline or on email. We’re here to help.

The process currently takes about 10-12 weeks. However, we hope to make this shorter as we identify additional qualified medical doctors to work with.