We’re currently experiencing a higher volume of enquiries than usual, so response and appointment wait times are longer than normal.
Some healthcare providers use AI to manage enquiries or support clinical decisions. We’ve chosen a human-first approach because we believe you deserve personalised care from people who can listen, understand your circumstances and make thoughtful clinical decisions.
Every enquiry is reviewed by a member of our patient care team, and every patient is treated with the same care, compassion and respect.
While this means things can sometimes take a little longer, it’s a choice we’ve made because we believe compassionate, person-centred care is worth taking the time to get right.
Thank you for your patience, understanding and kindness with our small team. We’re working hard to support everyone as quickly as possible while continuing to provide the care you deserve.