Can you outline the intake process with Anne from first contact through to receiving treatment and the approximate time scales for each step?
We have designed the Anne intake process to be as accessible and user friendly as possible, each of the steps are outlined below.
Pay Membership Application fee on our website
Complete the medical intake form and upload any supporting documents
Intake form reviewed by our team
Receive email confirming membership details
Set up monthly subscription on our website
Book counselling intake session/s and arrange your blood tests
Blood tests reviewed by our clinical team
Book a medical intake session
Prescription arranged if appropriate
We aim to complete the intake process in 4-6 weeks, however this will vary depending on your circumstances. For example, the number of intake sessions required, your availability for sessions, how your blood tests are arranged and how you will receive your medication.
Why do you need to verify my identity?
We need to complete identity verification checks for patients and/or anyone who is paying for a patient’s care (for example a parent/guardian). This is integrated into the medical intake form and is common practice for online healthcare services.
I can't afford membership. Can you help me?
Anne is run as a not-for-profit organisation and we are planning to offer a means-tested membership as soon as we are able to.
Please sign up to our newsletter and follow our social media for updates on when this will become available.
Would I be assigned a team or specific clinician?
Our team works very closely together and all relevant information is stored in your electronic patient record to ensure continuity of care. For example, medications, allergies, blood test results and session reports are all stored in your record.
We have multiple counsellors available for intake sessions, follow up sessions or pay-as-you-go counselling. You can choose which counsellor you book your sessions with.
You will be seen by one of our doctors as part of the intake process and they will review all your information before writing a prescription. If you have a Shared Care Agreement we can provide a named doctor for your GP to contact.
I want to talk to someone before deciding if Membership is right for me.
Please contact us by email if you have any questions or would like to arrange a phone or video call. Our email address is hello@anne.health
You can find answers to some common questions in our FAQs.
Do I have to be a member to use Anne's services?
Yes you do need to be a member to access our services. You can read more about our membership and subscription options here.
What happens if I don’t pay my monthly subscription?
If a payment fails the payment processor Anne uses will automatically try to take payment again. If this then fails, our Accounts or Admin team will contact you by email.
If you are having financial difficulties, or a payment has failed due to an issue with your card, please get in contact as soon as possible. Our email address is hello@anne.health
However, if you default and do not respond to any communications we will need to take action. Our Terms and Conditions of Service show in detail the obligations that you enter into when you join Anne. If you break that commitment then we will initiate our rights as set out in the terms of service to recover any part of the subscription that is contracted but not been paid.
Does Anne Health do shared care agreements with GPs?
We are very happy to work with GPs who are open to shared care agreements.
Are all appointments with you online? Or is there the opportunity to do any face to face?
Although Anne is based in the UK we are a fully remote tele health service and all appointments take place via video call. You will need a device (phone, tablet or computer) and access to the internet to use our services.
We are committed to ensuring all of our patients receive the highest quality of care, if you have any access requirements or require any reasonable adjustments please do let us know either in your application to join Anne or by contacting us here.