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At Anne Health, we believe in transparency, accountability, and care rooted in community values.
Many people ask why our services cost what they do, how our pricing works and how we balance financial sustainability with accessibility. This page explains exactly that.
Gender-affirming healthcare should be timely, high quality and accessible. Too often, it isn’t.
With waiting times stretching into years and limited access to youth-appropriate support, too many people are left without timely, safe, and affirming care. Anne Health was created to help fill that gap.
Not to replace existing healthcare services but to offer a community-focused solution that helps people access essential care without waiting years.
Facilitating safe, high-quality gender-affirming care requires clinical expertise, strong governance, and specialist support.
Your membership fees cover the actual cost of delivering care, including:
We pay our staff fairly, maintain safe clinical standards, and ensure every service meets the level of care our patients deserve.
All profits from Anne Health are used to help improve access to gender-affirming care. This includes:
We run a funding application programme to help make our services more accessible to those who need financial support.
Applications open during specific funding rounds throughout the year for free or partially subsidised memberships, with details of upcoming rounds shared in advance. Our aim is to reduce barriers to access and ensure that more people get the support they need.
For more details or to find out when the next funding round opens, visit our apply for care page.
We believe that trust requires openness.
Our first statutory accounts were filed in May 2026, as required for our first financial year end in August 2025. We are committed to sharing clear information about how our pricing works, how profits are used and how funded care is allocated.ng how funding is used and how subsidised care is allocated.
We know this matters to our community, and we are committed to doing it clearly and responsibly.
We exist to provide gender-affirming care that is accessible, compassionate, and community focused.
Have more questions? Feel free to email us at hello@anne.health and we’ll do our best to answer them.
View some of the most asked questions, or search below for a question you might have.
Or you can easily speak to us using one of the options below between 9am to 5pm Monday to Friday, or send us an email and we’ll get back to you as soon as we can.
Most Anne Health appointments take place online by video call. This includes your therapeutic intake, medical consultations, and counselling sessions. You can join from wherever feels safe and comfortable for you.
Some parts of your care need to happen in person. Blood tests, for example, can be done in a way that works best for you. Either through your GP, at a clinic, or at home using a mobile phlebotomy service.
There are a few ways to arrange your blood tests, so you can choose the option that works best for you.
Through your GP
If you’d prefer to use your GP, we’ll send you everything you and your GP need, based on the recommendations of your independent prescriber.
At a trusted clinic
If you’d rather visit a clinic, we’ll arrange your referral and email you simple instructions for booking your appointment. Once your blood test is complete, the laboratory will send your results to your independent prescriber for review.
Clinic blood tests are included in your monthly membership.
At home
If you’d prefer a blood test at home, we’ll send you instructions for booking with a mobile blood testing service. A trained phlebotomist will visit you to take your sample before it’s sent to the laboratory. Your results will then be shared with your independent prescriber for review.
Please note that if there’s a clinic near you, choosing the at-home service instead may come with an extra cost.
Whichever option you choose, we’ll guide you through it and make sure everything is straightforward.
We’ll connect you with an independent prescriber who can issue any prescriptions you need as part of your membership.
You’ll only need to pay for your medication separately. The cost will depend on what you’re prescribed, your dose and the pharmacy you use.
For more information, visit our Hormone Replacement Therapy (HRT) page.
The care we facilitate is based on informed consent, but there’s still a process to follow.
All members go through an intake process. This helps to ensure hormone therapy is the right next step for you and that you understand what it involves.
If an independent prescriber decides that hormone therapy is appropriate for you, you’ll receive a digital prescription that you can take to your local pharmacy.
If you’re over 18, we can also help you arrange home delivery through a UK pharmacy.
If you’re under 18 and accessing puberty blockers through the legal route, we’ll guide you through the process and provide the information you need to understand the available pathway.
The intake process can take up to 12 weeks to complete, although this can vary from person to person.
This is because everyone’s situation is different. The timeline can depend on things like your age, where you are on your gender journey, what kind of support you’re looking for, whether you’ve had hormone therapy before, and the type of gender-affirming care support you need.
It can also vary based on how many intake sessions are recommended, your availability for appointments, and how you choose to arrange your blood tests.
We tailor the process to you, so you get the right level of support at the right pace.
For more detailed information, see our guide to joining Anne Health.
Yes. Experienced independent counsellors working with Anne Health can prepare surgery referral letters for both members and non-members.
Please note that each surgeon or surgical provider has their own referral requirements, so we can’t guarantee that every letter will be accepted. We recommend checking with your chosen surgeon before arranging your appointment.
Yes. If you’re under 18, there must be consent from at least one parent or legal guardian before we can facilitate access to care. That parent or guardian must join some of the appointments to ensure you’re supported and safe throughout your care.
Take the first step with Anne Health.
We’re here to guide and support you with inclusive, gender-affirming care built around you.