How long will it take for my call or message to be answered?

Some conversations last a few minutes, others can last almost an hour. The speed with which you are answered often depends on the number of people available at the time of your call or instant message, as well as how many people are attempting to contact us at that time.

When you reach out to us you are placed in a queue and you will be connected with a member of the team as soon as one becomes available. We understand that if you are waiting for a while that can be frustrating, but please be patient. If you aren’t able to get through right away, we would encourage you not to give up.

Our webchat and helpline are open 4pm - 8pm Monday to Friday.

Our patient admin team are available 9am - 5pm Monday to Friday.